Refund & Return Policy

At Coifslab, we want you to love every bloom, vase and accent you bring home. If something isn't right, we're here to help. This Refund & Return Policy explains how returns, exchanges and refunds work for orders placed on our website.

30-Day Returns

You may return most items within 30 days of delivery for a refund to your original payment method. To be eligible for a return, your item must be:

• Unused and in the same condition you received it
• In its original packaging, with all stems, parts and accessories included
• Accompanied by your order number or proof of purchase

How to Start a Return

1. Email us at coifslab1@outlook.com with your order number, the item(s) you'd like to return and the reason for the return.
2. Our team will reply within 1–2 business days with your return authorization and the return address.
3. Pack the item securely in its original packaging and ship it using a trackable shipping service.

Please do not send items back without contacting us first. Returns sent without a return authorization, or to the wrong address, cannot be accepted.

Return Shipping Costs

Unless your item arrived damaged, defective or incorrect, return shipping costs are the responsibility of the customer and are non-refundable. Original shipping charges are also non-refundable. We recommend using a trackable shipping service and purchasing shipping insurance for higher-value items, as we cannot guarantee that we will receive your returned item.

Damaged, Defective or Incorrect Items

We pack every order with care, but if your item arrives damaged, defective or is not what you ordered, please contact us within 7 days of delivery at coifslab1@outlook.com. Include your order number and clear photos of the item and the packaging. Once confirmed, we will send a replacement or issue a full refund, including any shipping charges, at no cost to you.

Non-Returnable Items

The following items cannot be returned:

• Items marked as final sale or clearance
• Gift cards
• Items that have been used, altered, assembled into custom arrangements, or damaged after delivery
• Items returned after the 30-day return window

Exchanges

The fastest way to get a different item, color or size is to return the item you have and, once the return is accepted, place a new order for the item you want.

Refunds

Once we receive and inspect your return, we will email you to let you know whether it has been approved. Approved refunds are issued to your original payment method within 5–10 business days. Please note that your bank or card issuer may take additional time to post the refund to your account.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us.

Order Cancellations

You may cancel your order within 12 hours of placing it by emailing us at coifslab1@outlook.com. After this window, your order may already be processing for shipment and cannot be cancelled; you may return it according to this policy once it arrives.

Contact Us

Questions about returns or refunds? We're happy to help.

Coifslab
2303 Eden Ter Apt 203
Rock Hill, SC 29730
United States
Email: coifslab1@outlook.com
Phone: (843) 631-8713